People
Meet caring game changer Charlotte, Supply Chain Manager
In this interview, Charlotte gives us an inside look at her career path, the importance of relationships in supply chain management, and what it’s like to work in a dynamic, fast-growing team.

What is your role at Protix?
I am a supply chain manager at Protix which means I am responsible for everything going in and out of the plants, until it reaches the customer. My background is in hospitality, events, and wedding planning. I reached the point where I was looking for more stability which led me to working at Protix as an office manager, two and a half years ago.
After returning from maternity leave, I realized I was ready for a new challenge. When the position of supply chain manager became available, my manager encouraged me to apply. While it was out of my comfort zone, I went through the recruitment process and got the job. I had not expected to land a role like this but I feel fully supported and truly at home.
What skills are most important in your position?
Coming from a service-oriented background, hospitality is very important to me. You have to work in a very structured and organized manner which is similar to what is needed in this position. Without following and managing the playbook, the plant cannot function and we wouldn’t be able to deliver any product. I also have close relationships with our suppliers. Our product is variable [its natural] which means no day is the same so we really need to stay close to our suppliers. Relationship management is key to my role.
One challenge for me in this role has been getting familiar with all the different systems. I’m very hands-on, but initially lacked the technical know-how. However, you can ask anyone anything. Everyone is willing to explain so that has been a huge help.
How would you describe the culture at Protix?
If you want something, Protix will give you a chance to try. You can grow and develop with the company. Even dealing with insects on a daily basis feels like second nature now.
What do you like most about working at Protix?
That the workforce is so diverse. There are people from all stages of life working at the plant from interns and graduates to people in their 60s, people who have been with the company since the beginning and people who have just joined us. But we all work towards the same goals. Everyone is very ambitious and enthusiastic, and that’s contagious. 💚